Years ago, I had a customer right here in the Cincinnati area for whom I was building a piece of furniture. When she ordered the piece I told her it would take a year and a half to two years, which was the standard wait for a piece at the time. Every month I’d get a nice little note in the mail telling me she wasn’t getting any younger (she was in her late 70’s or early 80’s when she ordered the piece) and that she’d appreciate it if I could speed the building process along if possible.
One month I received my standard envelope in the mail (email wasn’t quite as prevalent as it is today and did I mention her age?). Enclosed was a single sheet of paper with the sketch at the beginning of this post attached. Across the top of the page was scrawled, “Please don’t let THIS happen to my table.” She got a phone call assuring her all the legs would be pointing in the same direction.
Needless to say, I made the table and delivered it (my son still remembers the delivery where the little old lady stuffed him full of homemade Boston cream pie). But I took more away from the relationship than a check for a table. For me, the sketch sent by this little lady from Cincinnati drove home several points: haste makes waste; there’s always room for improvement; and it’s never too late to make a change.
As they say here in Cincinnati, “All y’all” have been visiting 360woodworking.com for nearly two years now. And while the website was built in relative haste, it isn’t all bad. But there’s room for improvement. And, to that end, you might want to drop by throughout this coming weekend, because it’s never too late to make a change.